Contact Us
We're here to help
Get Support
Need help with TheSecureNote? We're here to assist you. Please check our Documentation first, as it covers most common questions.
Support Options
Email Support
For general inquiries and free tier support, email us
at:
support@thesecurenote.com
Priority Support
Subdomain and Custom Domain users get priority email support with 24-hour response time.
Documentation
Visit our comprehensive Documentation for guides, FAQs, and troubleshooting.
Before You Contact Us
To help us assist you faster, please include:
- Your username, subdomain, or custom domain
- A clear description of your issue
- Your browser and operating system
- Screenshots if applicable
- For custom domains: Your setup code from the email
Security reminder: Never share your password with anyone, including our support team. We will never ask for your password.
Common Questions
Most questions are answered in our FAQ section. Popular topics include:
- How to activate a paid tier
- Setting up custom domains
- Password recovery (unfortunately not possible due to zero-knowledge encryption)
- DNS configuration
- Browser compatibility
Response Times
- Free Tier: We aim to respond within 3-5 business days
- Paid Tiers: Priority support with responses within 24 hours
- Critical Issues: Affecting service availability are addressed immediately
Business Inquiries
For partnerships, press inquiries, or other business matters, please
email:
business@thesecurenote.com